help/
397 pages · Updated July 27, 2026
Pages
- Keywords & Tags vs. Custom Fields | Air Help Center
- Adding content | Air Help Center
- Scale campaign creative in Canvas | Air Help Center
- How do I find my Air Flow logs folder? | Air Help Center
- Integrating Air with Make | Air Help Center
- Explore Facial Recognition | Air Help Center
- Explore Content Collection | Air Help Center
- Explore Pricing & Plans | Air Help Center
- Setting a board cover image | Air Help Center
- Exporting custom images | Air Help Center
- Explore Context | Air Help Center
- Explore Air Web Clipper for Chrome | Air Help Center
- Air Canvas + Context | Air Help Center
- Explore Credits | Air Help Center
- I'm seeing an error on Air Flow | Air Help Center
- Creating your first workspace | Air Help Center
- Creating an Air user account | Air Help Center
- Adding content from share link to another workspace | Air Help Center
- Managing importer accounts | Air Help Center
- I'm not able to upload anything to Air | Air Help Center
- AI Keywords & Tags | Air Help Center
- Explore SAML SSO | Air Help Center
- Explore CDN | Air Help Center
- Explore Integrations | Air Help Center
- Importing Meta ads to your workspace | Air Help Center
- Applying a workspace icon | Air Help Center
- My content is missing from Air | Air Help Center
- Explore Custom Migrations | Air Help Center
- Can I have multiple Air accounts? | Air Help Center
- Uploading to Air is slow 🐢 | Air Help Center
- Embedding a share link using iframe | Air Help Center
- Explore Air for WordPress | Air Help Center
- Explore Custom Exports | Air Help Center
- Choosing a frame preview for video assets | Air Help Center
- Can I restore deleted items without edit access? | Air Help Center
- Adding a Figma project to an Air workspace | Air Help Center
- Can I recover deleted assets? | Air Help Center
- Changing your workspace name | Air Help Center
- Inserting workspace content to a Figma project | Air Help Center
- What is Air? | Air Help Center
- Explore Current Plan | Air Help Center
- Where does my content "live" on Air? | Air Help Center
- Add Content | Air Help Center
- Download Content | Air Help Center
- What do I need to get started with Air for Figma? | Air Help Center
- Air for Figma | Air Help Center
- How do I tag someone in a comment? | Air Help Center
- Air for Slack | Air Help Center
- Setting up Air's MCP server for Claude Desktop | Air Help Center
- Air for Notifications | Air Help Center
- Services | Air Help Center
- How do I remove or delete a workspace I don't need? | Air Help Center
- User Permissions Matrix | Air Help Center
- How do I delete my account? | Air Help Center
- Creating a zap | Air Help Center
- Explore API Access | Air Help Center
- Leveraging your success manager | Air Help Center
- Where is my receipt? | Air Help Center
- Air for Workflow Automation | Air Help Center
- What limits are in place with Air for Zapier? | Air Help Center
- Air for Zapier | Air Help Center
- Air for n8n | Air Help Center
- Adding content from mobile web | Air Help Center
- Using Air for Adobe Premiere Pro | Air Help Center
- Air Flow is showing an error when I upload or download | Air Help Center
- My Microsoft login account is not admin role and needs admin approval | Air Help Center
- Can I have more than one brand kit in Context? | Air Help Center
- Downloading from Air is slow 🐢 | Air Help Center
- How can I change the order of context sources in my workspace? | Air Help Center
- Can I upload a PDF of my brand guidelines to Context? | Air Help Center
- Is there a limit to how much I can add to Context? | Air Help Center
- My workspace seems to be on the free plan but I was just charged | Air Help Center
- How do storage, credits, and plan limits work together? | Air Help Center
- Can I select multiple assets and resize them all at once in Canvas? | Air Help Center
- I think I have a bug | Air Help Center
- I got an unexpected error when attempting an action on Air | Air Help Center
- I think Air might be down | Air Help Center
- Can I collaborate with someone else on a canvas? | Air Help Center
- I'm seeing unexpected content in my search results | Air Help Center
- Air Flow | Air Help Center
- My Microsoft account doesn't have SharePoint access | Air Help Center
- My sync status icons are not showing | Air Help Center
- Updating a subscription payment method | Air Help Center
- System Requirements | Air Help Center
- I don't see any folders on Air's SharePoint import | Air Help Center
- I created my Air account using Google or Apple. How can I log in with a username and password instead? | Air Help Center
- Air Web Clipper for Chrome | Air Help Center
- Air for Canva | Air Help Center
- Working with Air Flow | Air Help Center
- Uninstalling Air Flow | Air Help Center
- My files aren't supported on Air Flow | Air Help Center
- Air Flow is not working | Air Help Center
- Adding Air assets to Shopify products | Air Help Center
- Configuring a Meta Ads account | Air Help Center
- I'm nearly out of credits. | Air Help Center
- Air Help Center
- I need to remove Air Flow from my computer | Air Help Center
- I don't want notifications about who hasn't viewed or downloaded my content. | Air Help Center
- I'm syncing a large amount of content and keep getting errors on Air Flow | Air Help Center
- Installing Air for Shopify | Air Help Center
- I'm not getting email notifications from Air | Air Help Center
- Explore Session Management | Air Help Center
- Air x Sanity | Air Help Center
- Where are assets I create or edit in Canvas saved? | Air Help Center
- Showing + hiding custom fields in Libraries | Air Help Center
- I can't access my team's workspace | Air Help Center
- Installing Air for iOS | Air Help Center
- Air Canvas + Context FAQ | Air Help Center
- My PDF looks funny on Air | Air Help Center
- Explore Text Extraction for Images | Air Help Center
- Enabling session management | Air Help Center
- Does Air have a desktop app for Windows? | Air Help Center
- Air for CMS + ECommerce | Air Help Center
- Can multiple people in my workspace have the Air desktop app installed? | Air Help Center
- Connecting your Air account to LinkedIn | Air Help Center
- Air MCP | Air Help Center
- Air for Power Tools | Air Help Center
- Removing content from boards with Air Flow | Air Help Center
- Air for Shopify | Air Help Center
- Uploading videos or photos from iPhone to Air does not work | Air Help Center
- Navigating to Finder with Air Flow | Air Help Center
- Refresh Shopify product media with Air | Air Help Center
- Air for Wordpress | Air Help Center
- How accurate is the facial recognition technology on Air? | Air Help Center
- Air for Make | Air Help Center
- Troubleshooting Air Flow | Air Help Center
- Air Flow detected a duplicate and my sync stopped | Air Help Center
- Air for Sanity | Air Help Center
- Adding a board from existing workspace | Air Help Center
- I can't hear sound on any videos on Air | Air Help Center
- Air for Mobile | Air Help Center
- Air Flow is showing files or assets from my workspace 'Failed to sync' | Air Help Center
- Air for Social | Air Help Center
- Air for Enterprise | Air Help Center
- Installing Air Flow on your Mac | Air Help Center
- Account + Workspace Settings | Air Help Center
- Setting up Air's MCP server for Claude Code | Air Help Center
- Troubleshooting | Air Help Center
- How does Air Flow work? | Air Help Center
- Air Flow | Air Help Center
- Air Flow FAQs | Air Help Center
- What happens if I edit synced files on my computer? | Air Help Center
- Refund Policy | Air Help Center
- My destination workspace doesn't appear when I save content from a share link | Air Help Center
- Terms Of Service + Privacy Policy | Air Help Center
- What tools are available for Air's MCP? | Air Help Center
- Make OOH mockups with Skills | Air Help Center
- Explore Air Mobile App | Air Help Center
- Write effective prompts for AI on Air | Air Help Center
- Editing images with AI | Air Help Center
- My files appear “flattened” or all in one folder after syncing with Air Flow | Air Help Center
- Can I generate CDN links using Air's API? | Air Help Center
- Personalizing Air | Air Help Center
- Adding content | Air Help Center
- Can I delete a user? | Air Help Center
- What is the difference between an account and a workspace? | Air Help Center
- How do I switch to another workspace? | Air Help Center
- Does Air's facial recognition work for animals? | Air Help Center
- What happens if I edit synced files on my computer? | Air Help Center
- Apps + Integrations | Air Help Center
- Can multiple people in my workspace have the Air desktop app installed? | Air Help Center
- What metadata is included when I 'Save to Workspace' from a public link? | Air Help Center
- How can I change the quick filters beneath the 'Search all assets & files' field? | Air Help Center
- I saw a notification on Air this morning. Why was the same notification in my email digest this afternoon? | Air Help Center
- Searching for your content | Air Help Center
- Can I see who created a board? | Air Help Center
- Air Flow | Air Help Center
- I changed my board thumbnail or cover in error. Can I revert to the previous selection? | Air Help Center
- Can I sync my content on Air to another cloud storage tool like Google Drive or Dropbox? | Air Help Center
- How do I know what my access level is? | Air Help Center
- Sharing Content | Air Help Center
- Do I need to make a separate link for each file I want to share with someone? | Air Help Center
- Can I view a board's share link with kanban view? | Air Help Center
- How do I edit my board cover? | Air Help Center
- Can I save my custom sort order? | Air Help Center
- Explore Keyboard Shortcuts | Air Help Center
- I am a Commenter on my team's workspace. Can I create share links? | Air Help Center
- I want to receive some notifications but not others. How can I set my notification preferences? | Air Help Center
- I'm not receiving notifications about share link downloads and I'm the creator. How do I turn on share link download notifications for a board? | Air Help Center
- How do I change the sort order for a view? | Air Help Center
- If I move a board with a share link, does the share link still work? | Air Help Center
- How do I edit the profile image for a board? | Air Help Center
- Can I share links with unlimited visitors on the free plan? | Air Help Center
- What file types can I custom export from Air? | Air Help Center
- When can I expect to receive my digest email? | Air Help Center
- Is there a limit to how many people can view a shared link? | Air Help Center
- What models does Air use for AI? | Air Help Center
- I'm watching a video on Air and the quality setting is 'Auto'. How does this get determined? | Air Help Center
- Why can’t I move items between boards? | Air Help Center
- Can I permanently delete items from Recently Deleted before the recovery window ends? | Air Help Center
- Creating a Canvas | Air Help Center
- My recovery window expired for an item I deleted from my workspace. Can I still get it back? | Air Help Center
- I removed an item from a location. Can I restore moved items? | Air Help Center
- I deleted a board but need the content that was within. Where can I find the content? | Air Help Center
- Can I recover multiple items at once? | Air Help Center
- Can I download tags as metadata on my files? | Air Help Center
- Is there a character limit for tags on Air? | Air Help Center
- I accidentally deleted a board or content from my workspace. Can I get it back? | Air Help Center
- Can an asset live in more than one board? | Air Help Center
- What changes the modified date of my content on Air? | Air Help Center
- Does stacking versions take up less storage in my workspace? | Air Help Center
- Explore EXIF & IPTC Metadata | Air Help Center
- Explore Air for Shopify | Air Help Center
- Can I place tags on my content before it is added to Air? | Air Help Center
- Does someone need to create an Air account to see content I share with them? | Air Help Center
- What is Air? | Air Help Center
- Can I download tags, keywords, and custom fields as metadata on my files? | Air Help Center
- How do I get help? | Air Help Center
- How do annotated comments work on video assets? | Air Help Center
- Collaborating on Air | Air Help Center
- How can I edit text, layers, and other elements on my Canvas? | Air Help Center
- Why should I add a user to a board? | Air Help Center
- Can I get a report of my most downloaded files? | Air Help Center
- Can I tag a board on Air? | Air Help Center
- I don't want a user in my workspace to be able to delete. What permissions should I give them on Air? | Air Help Center
- Air says I can't change my email address | Air Help Center
- Can I remove a board user from my workspace even though I didn't add them? | Air Help Center
- Does Air alter my content when I choose to download? | Air Help Center
- Managing people | Air Help Center
- Air says my account is unverified | Air Help Center
- Air: The Basics | Air Help Center
- Working with tags | Air Help Center
- Sharing your workspace content | Air Help Center
- Downloading content | Air Help Center
- Explore Air Flow | Air Help Center
- What triggers and actions does Air support through Zapier? | Air Help Center
- Organizing on Air | Air Help Center
- Air Help Center
- What do my credits pay for on Air? | Air Help Center
- Explore Workspace Users | Air Help Center
- Logging into Air with SAML SSO | Air Help Center
- Board Views: Kanban View | Air Help Center
- Approving and denying library member join requests | Air Help Center
- How is my workspace credit usage calculated? | Air Help Center
- I'm on an outdated Air plan, why do I have credits and how do they work? | Air Help Center
- Creating a board | Air Help Center
- Managing notifications | Air Help Center
- How can I prevent certain people from modifying or accessing my workspace content? | Air Help Center
- Managing content collection forms | Air Help Center
- Explore Custom Fields | Air Help Center
- Joining an Air workspace | Air Help Center
- What data is included when I recover deleted content? | Air Help Center
- Explore Notifications Manager | Air Help Center
- Joining a library | Air Help Center
- Do my credits roll over each month? | Air Help Center
- What's the difference between a workspace user and a board user? | Air Help Center
- Managing users | Air Help Center
- Air's Creative Operations Glossary | Air Help Center
- I imported my folders and now I have duplicates. How can I get rid of them? | Air Help Center
- Apps + Integrations | Air Help Center
- Air for Enterprise | Air Help Center
- Are there custom permissions available for board users? | Air Help Center
- Can I use Air for video hosting? | Air Help Center
- Features | Air Help Center
- When I import what happens to my source content? | Air Help Center
- How long do imports take? | Air Help Center
- Selecting items on Air | Air Help Center
- Explore Video Intelligence | Air Help Center
- I imported the wrong stuff! Is there anything I can do? | Air Help Center
- Moving content | Air Help Center
- Air: The Basics | Air Help Center
- If disaster strikes, what happens to the data I store on Air? | Air Help Center
- Is my content safe? Can anyone see my private assets? | Air Help Center
- Why can't I see files I imported from Google Drive? | Air Help Center
- Using board templates | Air Help Center
- Explore Edit Mode | Air Help Center
- I don't have the option to sync my workspace or workspace content on Air Flow | Air Help Center
- Explore Duplicate Detection | Air Help Center
- Editing images in Air | Air Help Center
- Explore Air for Zapier | Air Help Center
- Canceling an in-progress import | Air Help Center
- Explore Asset Info Tab + Metadata | Air Help Center
- AI Features on Air | Air Help Center
- Get Started on Air as a Board Viewer | Air Help Center
- Air is not working | Air Help Center
- Explore Image Intelligence | Air Help Center
- Explore Recently Deleted | Air Help Center
- Viewing metadata | Air Help Center
- What version of Air Flow am I using? | Air Help Center
- Creating tags | Air Help Center
- Get Started on Air as a Workspace Editor | Air Help Center
- Applying tags | Air Help Center
- Get Started on Air as a Workspace Admin | Air Help Center
- Managing custom fields | Air Help Center
- What zaps can I make with Air for Zapier? | Air Help Center
- Setting up an Air node for n8n | Air Help Center
- Removing a basic workspace | Air Help Center
- Explore Board Users | Air Help Center
- How can I get access to Facial Recognition? | Air Help Center
- Acceptable Use | Air Help Center
- Get Started on Air as a Workspace Viewer (Enterprise) | Air Help Center
- Users | Air Help Center
- Adding an approved email domain | Air Help Center
- Explore Air for Canva | Air Help Center
- I can't add a board user to my workspace even though I have permission. What is going on? | Air Help Center
- Explore Tags | Air Help Center
- Leaving an annotated comment | Air Help Center
- Downloading content from your Air workspace to your desktop for offline access | Air Help Center
- How do I read my custom migration or deduplication report? | Air Help Center
- What do I need to get started with Air for Zapier? | Air Help Center
- What type of content should live on Air? | Air Help Center
- Where is my data stored when I add it to Air? | Air Help Center
- Explore Keywords | Air Help Center
- If I enable Facial Recognition on Air, is my data secure? | Air Help Center
- Policies + Programs | Air Help Center
- Account + Workspace Settings | Air Help Center
- Can I upload or apply tags in bulk to my content on Air? | Air Help Center
- What's the difference between a user that has a workspace role and one that has none? | Air Help Center
- If I move or delete a file or folder on Air Flow, what happens to it on my workspace? | Air Help Center
- Personalize Air | Air Help Center
- What file types am I able to store on Air? | Air Help Center
- If I already signed into my IdP, will I be logged in to Air automatically? | Air Help Center
- How can I customize my share link settings? | Air Help Center
- SAML SSO | Air Help Center
- How do I get access to Air's API? | Air Help Center
- How do I log in to Air from my IdP? | Air Help Center
- Can I redirect users to a specific board or page after SAML login? | Air Help Center
- What can I use Libraries for? | Air Help Center
- Can I turn a board into a library? | Air Help Center
- Are my tags and custom fields specific to a library? | Air Help Center
- Is it okay to leave the Relay State field blank in my IDP? | Air Help Center
- Can I move boards and assets between libraries? | Air Help Center
- Can a board appear in multiple libraries? | Air Help Center
- Can I create a Library with a custom sort order? | Air Help Center
- Can an asset appear across multiple libraries? | Air Help Center
- Home | Air Help Center
- Write a great skill on Air | Air Help Center
- Explore Skills | Air Help Center
- Air Help Center
- Explore Asset Detail Screen | Air Help Center
- FAQ | Air Help Center
- Explore Invoices & Billing | Air Help Center
- Explore Canvas | Air Help Center
- Editing images in Canvas | Air Help Center
- Sharing your workspace content | Air Help Center
- Changing your account email / username | Air Help Center
- Managing subscriptions in Air | Air Help Center
- Explore Saved Searches | Air Help Center
- Air for Creation Tools | Air Help Center
- Changing your password on Air | Air Help Center
- Upgrading your workspace to a paid subscription | Air Help Center
- Share Content | Air Help Center
- Explore Notifications | Air Help Center
- Get Started with Canvas | Air Help Center
- When I tag an asset or file on Air, do the versions I stack get the same tags added? | Air Help Center
- Recovering deleted content | Air Help Center
- How do I know if I need to upgrade my Air subscription plan? | Air Help Center
- Explore Views | Air Help Center
- Explore Libraries | Air Help Center
- Getting Started | Air Help Center
- Explore Air for Figma | Air Help Center
- Explore Workspace Sidebar | Air Help Center
- Does Air own my content? | Air Help Center
- Getting Started for Admins | Air Help Center
- Explore Share Links | Air Help Center
- What is the speed and uptime of Air's servers for video hosting? | Air Help Center
- Slack Notifications | Air Help Center
- Configuring SAML SSO | Air Help Center
- Do files imported from Dropbox of Google Drive count toward my storage limit? | Air Help Center
- Do I lose quality when I move assets into Air? | Air Help Center
- Setting up an approval workflow on Air | Air Help Center
- Account + Workspace Settings | Air Help Center
- Explore Versions and Stacking | Air Help Center
- Deleting content | Air Help Center
- Editing board details | Air Help Center
- Explore View Sort | Air Help Center
- What is prorated billing? | Air Help Center
- Why was my bill higher than expected? | Air Help Center
- Plans + Pricing | Air Help Center
- Managing library membership | Air Help Center
- Get Started on Air as a Board Editor | Air Help Center
- Get Started on Air as a Board Commenter | Air Help Center
- Explore Search & Filters | Air Help Center
- How can I find out how many files are in a board? | Air Help Center
- Adding Content | Air Help Center
- Explore Annotations | Air Help Center
- Inviting library members | Air Help Center
- Following boards | Air Help Center
- Explore Document Intelligence | Air Help Center
- Rearranging content with custom sort | Air Help Center
- Get Started on Air as a Workspace Commenter | Air Help Center
- Organize Content | Air Help Center
- Get Started on Air as a Workspace Owner (Enterprise Only) | Air Help Center
- Collaborate on Air | Air Help Center
- Security | Air Help Center
- Can I use Air for social media scheduling? | Air Help Center
- Explore Tag Manager | Air Help Center
- What's the difference between a user that has a workspace role and one that has none? | Air Help Center
- Explore Timestamp Commenting | Air Help Center
- What file types can I preview on Air? | Air Help Center
- Applying kanban board view | Air Help Center
- Libraries | Air Help Center
- How does prorated billing work at Air? | Air Help Center
- Explore Boards + Sub-Boards | Air Help Center
- Explore Comments | Air Help Center
- Managing version stacks | Air Help Center
- Are custom roles supported with Libraries? | Air Help Center