Troubleshooting | Air Help Center
Troubleshooting
Uh oh.
Articles
- System Requirements
- Air is not working
- I think I have a bug
- I got an unexpected error when attempting an action on Air
- I think Air might be down
- Uploading to Air is slow 🐢
- Downloading from Air is slow 🐢
- I can't hear sound on any videos on Air
- Uploading videos or photos from iPhone to Air does not work
- I'm not able to upload anything to Air
- I'm seeing unexpected content in my search results
- My content is missing from Air
- My PDF looks funny on Air
- My destination workspace doesn't appear when I save content from a share link
Air for Enterprise
- My Microsoft login account is not admin role and needs admin approval
- My Microsoft account doesn't have SharePoint access
- I don't see any folders on Air's SharePoint import
Air Flow
- Air Flow is showing an error when I upload or download
- My files aren't supported on Air Flow
- I need to remove Air Flow from my computer
- I'm syncing a large amount of content and keep getting errors on Air Flow
- Air Flow is showing files or assets from my workspace 'Failed to sync'
Account + Workspace Settings
- Air says I can't change my email address
- I'm nearly out of credits.
- I don't want notifications about who hasn't viewed or downloaded my content.
- My workspace seems to be on the free plan but I was just charged
- I'm not getting email notifications from Air
- I can't access my team's workspace
- Air says my account is unverified
- I can't add a board user to my workspace even though I have permission. What is going on?