Troubleshooting

Uh oh.

Articles

• System Requirements
• Air is not working
• I think I have a bug
• I got an unexpected error when attempting an action on Air
• I think Air might be down
• Uploading to Air is slow 🐢
• Downloading from Air is slow 🐢
• I can't hear sound on any videos on Air
• Uploading videos or photos from iPhone to Air does not work
• I'm not able to upload anything to Air
• I'm seeing unexpected content in my search results
• My content is missing from Air
• My PDF looks funny on Air
• My destination workspace doesn't appear when I save content from a share link

Air for Enterprise

• My Microsoft login account is not admin role and needs admin approval
• My Microsoft account doesn't have SharePoint access
• I don't see any folders on Air's SharePoint import

Air Flow

• Air Flow is showing an error when I upload or download
• My files aren't supported on Air Flow
• I need to remove Air Flow from my computer
• I'm syncing a large amount of content and keep getting errors on Air Flow
• Air Flow is showing files or assets from my workspace 'Failed to sync'

Account + Workspace Settings

• Air says I can't change my email address
• I'm nearly out of credits.
• I don't want notifications about who hasn't viewed or downloaded my content.
• My workspace seems to be on the free plan but I was just charged
• I'm not getting email notifications from Air
• I can't access my team's workspace
• Air says my account is unverified
• I can't add a board user to my workspace even though I have permission. What is going on?