I'm not getting email notifications from Air

Written by Lauren Ford
August 15, 2025

If you’re expecting an email from Air (like an invitation, password reset, or notification) but it hasn’t shown up, try these steps to get things back on track.

🔍 1. Check Spam, Junk, or Promotions

Sometimes email providers get it wrong and send our messages to the wrong folder.

• Look in your Spam, Junk, or Promotions folder.
• If you see an email from Air there, mark it as Not Spam or Move to Inbox so future messages go to the right place.

🔎 2. Search Your Email

Use your email search bar to look for @mail.air.inc or simply Air.

This helps catch messages that might be hiding in subfolders or filtered views.

✅ 3. Add Air to Your Safe Sender List

To make sure you get our emails going forward, add our sending domain to your email’s safe sender / whitelist:

*@mail.air.inc

Every email provider is different—check your provider’s help docs for exact steps.

📋 4. Confirm the Email on Your Air Account

Make sure the email address linked to your Air account is correct:

1. Log in to Air
2. Go to Account Settings
3. Check the Email field
4. Update it if needed

🛠 5. Ask Your IT Team (for work or school emails)

If you’re using a company or school address, system-wide filters may block emails before they hit your inbox.

• Share the domain @mail.air.inc with your IT team so they can allow messages from Air.

💬 Need more help? Contact Air Support and let us know which email you’re missing. We’ll help you track it down.