FAQ | Air Help Center
FAQ
Frequently Asked Questions
Air: The Basics
- What is Air?
- How do I get help?
- Does Air alter my content when I choose to download?
- Where does my content "live" on Air?
- Explore Keyboard Shortcuts
Adding Content
- Do I lose quality when I move assets into Air?
- What type of content should live on Air?
- Is my content safe? Can anyone see my private assets?
- Why can't I see files I imported from Google Drive?
- How long do imports take?
- I imported my folders and now I have duplicates. How can I get rid of them?
- I imported the wrong stuff! Is there anything I can do?
- What file types am I able to store on Air?
- Do files imported from Dropbox of Google Drive count toward my storage limit?
- Where is my data stored when I add it to Air?
- If disaster strikes, what happens to the data I store on Air?
- Does Air own my content?
- What file types can I preview on Air?
- What is the speed and uptime of Air's servers for video hosting?
- Can I use Air for video hosting?
- When I import what happens to my source content?
Collaborating on Air
- Does someone need to create an Air account to see content I share with them?
- Why should I add a user to a board?
- Can I remove a board user from my workspace even though I didn't add them?
- Are there custom permissions available for board users?
- What's the difference between a user that has a workspace role and one that has none?
- How do annotated comments work on video assets?
- How do I tag someone in a comment?
- I don't want a user in my workspace to be able to delete. What permissions should I give them on Air?
- Can I get a report of my most downloaded files?
Organizing on Air
- Can I download tags, keywords, and custom fields as metadata on my files?
- Can I tag a board on Air?
- Can I place tags on my content before it is added to Air?
- Can an asset live in more than one board?
- Can I download tags as metadata on my files?
- What changes the modified date of my content on Air?
- Does stacking versions take up less storage in my workspace?
- When I tag an asset or file on Air, do the versions I stack get the same tags added?
- How do I edit the profile image for a board?
- Is there a character limit for tags on Air?
- What data is included when I recover deleted content?
- Can I recover deleted assets?
- I accidentally deleted a board or content from my workspace. Can I get it back?
- I deleted a board but need the content that was within. Where can I find the content?
- Can I recover multiple items at once?
- Can I restore deleted items without edit access?
- I removed an item from a location. Can I restore moved items?
- My recovery window expired for an item I deleted from my workspace. Can I still get it back?
- Can I upload or apply tags in bulk to my content on Air?
- Why can’t I move items between boards?
- Can I permanently delete items from Recently Deleted before the recovery window ends?
- Can I see who created a board?
- How can I find out how many files are in a board?
Sharing Content
- I'm watching a video on Air and the quality setting is 'Auto'. How does this get determined?
- What file types can I custom export from Air?
- How can I prevent certain people from modifying or accessing my workspace content?
- Can I sync my content on Air to another cloud storage tool like Google Drive or Dropbox?
- If I move a board with a share link, does the share link still work?
- Is there a limit to how many people can view a shared link?
- Can I share links with unlimited visitors on the free plan?
- Do I need to make a separate link for each file I want to share with someone?
- I am a Commenter on my team's workspace. Can I create share links?
- What metadata is included when I 'Save to Workspace' from a public link?
Personalizing Air
- When can I expect to receive my digest email?
- I'm not receiving notifications about share link downloads and I'm the creator. How do I turn on share link download notifications for a board?
- I want to receive some notifications but not others. How can I set my notification preferences?
- Can I have multiple Air accounts?
- How do I change the sort order for a view?
- Can I save my custom sort order?
- Can I view a board's share link with kanban view?
- How can I change the quick filters beneath the 'Search all assets & files' field?
- How do I edit my board cover?
- I changed my board thumbnail or cover in error. Can I revert to the previous selection?
Account + Workspace Settings
- How do I know what my access level is?
- What's the difference between a user that has a workspace role and one that has none?
- Can I delete a user?
- I saw a notification on Air this morning. Why was the same notification in my email digest this afternoon?
- How do I switch to another workspace?
- What is the difference between an account and a workspace?
- I created my Air account using Google or Apple. How can I log in with a username and password instead?
Air Flow
- What happens if I edit synced files on my computer?
- Can multiple people in my workspace have the Air desktop app installed?
- My files appear “flattened” or all in one folder after syncing with Air Flow
Air For Enterprise
- Can I use Air for social media scheduling?
- How do I read my custom migration or deduplication report?
- How can I customize my share link settings?
- How do I get access to Air's API?
Plans + Pricing
- How does prorated billing work at Air?
- How is my workspace credit usage calculated?
- What do my credits pay for on Air?
- Do my credits roll over each month?
- I'm on an outdated Air plan, why do I have credits and how do they work?
- How do storage, credits, and plan limits work together?
- Where is my receipt?
- How do I know if I need to upgrade my Air subscription plan?
- What is prorated billing?
- Why was my bill higher than expected?