# FAQ

Frequently Asked Questions

## Air: The Basics

- [What is Air?](https://help.air.inc/en/articles/8774701-what-is-air)
- [How do I get help?](https://help.air.inc/en/articles/8295834-how-do-i-get-help)
- [Does Air alter my content when I choose to download?](https://help.air.inc/en/articles/9341546-does-air-alter-my-content-when-i-choose-to-download)
- [Where does my content "live" on Air?](https://help.air.inc/en/articles/12745043-where-does-my-content-live-on-air)
- [Explore Keyboard Shortcuts](https://help.air.inc/en/articles/8038818-explore-keyboard-shortcuts)

## Adding Content

- [Do I lose quality when I move assets into Air?](https://help.air.inc/en/articles/3400273-do-i-lose-quality-when-i-move-assets-into-air)
- [What type of content should live on Air?](https://help.air.inc/en/articles/4236610-what-type-of-content-should-live-on-air)
- [Is my content safe? Can anyone see my private assets?](https://help.air.inc/en/articles/8774747-is-my-content-safe-can-anyone-see-my-private-assets)
- [Why can't I see files I imported from Google Drive?](https://help.air.inc/en/articles/8774730-why-can-t-i-see-files-i-imported-from-google-drive)
- [How long do imports take?](https://help.air.inc/en/articles/8774733-how-long-do-imports-take)
- [I imported my folders and now I have duplicates. How can I get rid of them?](https://help.air.inc/en/articles/8774739-i-imported-my-folders-and-now-i-have-duplicates-how-can-i-get-rid-of-them)
- [I imported the wrong stuff! Is there anything I can do?](https://help.air.inc/en/articles/8774744-i-imported-the-wrong-stuff-is-there-anything-i-can-do)
- [What file types am I able to store on Air?](https://help.air.inc/en/articles/8775520-what-file-types-am-i-able-to-store-on-air)
- [Do files imported from Dropbox of Google Drive count toward my storage limit?](https://help.air.inc/en/articles/5415563-do-files-imported-from-dropbox-of-google-drive-count-toward-my-storage-limit)
- [Where is my data stored when I add it to Air?](https://help.air.inc/en/articles/8864491-where-is-my-data-stored-when-i-add-it-to-air)
- [If disaster strikes, what happens to the data I store on Air?](https://help.air.inc/en/articles/8864500-if-disaster-strikes-what-happens-to-the-data-i-store-on-air)
- [Does Air own my content?](https://help.air.inc/en/articles/5415525-does-air-own-my-content)
- [What file types can I preview on Air?](https://help.air.inc/en/articles/2626643-what-file-types-can-i-preview-on-air)
- [What is the speed and uptime of Air's servers for video hosting?](https://help.air.inc/en/articles/9028449-what-is-the-speed-and-uptime-of-air-s-servers-for-video-hosting)
- [Can I use Air for video hosting?](https://help.air.inc/en/articles/9028524-can-i-use-air-for-video-hosting)
- [When I import what happens to my source content?](https://help.air.inc/en/articles/13214900-when-i-import-what-happens-to-my-source-content)

## Collaborating on Air

- [Does someone need to create an Air account to see content I share with them?](https://help.air.inc/en/articles/5431245-does-someone-need-to-create-an-air-account-to-see-content-i-share-with-them)
- [Why should I add a user to a board?](https://help.air.inc/en/articles/8776733-why-should-i-add-a-user-to-a-board)
- [Can I remove a board user from my workspace even though I didn't add them?](https://help.air.inc/en/articles/8776736-can-i-remove-a-board-user-from-my-workspace-even-though-i-didn-t-add-them)
- [Are there custom permissions available for board users?](https://help.air.inc/en/articles/8776740-are-there-custom-permissions-available-for-board-users)
- [What's the difference between a user that has a workspace role and one that has none?](https://help.air.inc/en/articles/8776757-what-s-the-difference-between-a-user-that-has-a-workspace-role-and-one-that-has-none)
- [How do annotated comments work on video assets?](https://help.air.inc/en/articles/9006790-how-do-annotated-comments-work-on-video-assets)
- [How do I tag someone in a comment?](https://help.air.inc/en/articles/9010635-how-do-i-tag-someone-in-a-comment)
- [I don't want a user in my workspace to be able to delete. What permissions should I give them on Air?](https://help.air.inc/en/articles/10471702-i-don-t-want-a-user-in-my-workspace-to-be-able-to-delete-what-permissions-should-i-give-them-on-air)
- [Can I get a report of my most downloaded files?](https://help.air.inc/en/articles/12746056-can-i-get-a-report-of-my-most-downloaded-files)

## Organizing on Air

- [Can I download tags, keywords, and custom fields as metadata on my files?](https://help.air.inc/en/articles/5415540-can-i-download-tags-keywords-and-custom-fields-as-metadata-on-my-files)
- [Can I tag a board on Air?](https://help.air.inc/en/articles/8792752-can-i-tag-a-board-on-air)
- [Can I place tags on my content before it is added to Air?](https://help.air.inc/en/articles/8792760-can-i-place-tags-on-my-content-before-it-is-added-to-air)
- [Can an asset live in more than one board?](https://help.air.inc/en/articles/3403842-can-an-asset-live-in-more-than-one-board)
- [Can I download tags as metadata on my files?](https://help.air.inc/en/articles/8912522-can-i-download-tags-as-metadata-on-my-files)
- [What changes the modified date of my content on Air?](https://help.air.inc/en/articles/9016085-what-changes-the-modified-date-of-my-content-on-air)
- [Does stacking versions take up less storage in my workspace?](https://help.air.inc/en/articles/9048364-does-stacking-versions-take-up-less-storage-in-my-workspace)
- [When I tag an asset or file on Air, do the versions I stack get the same tags added?](https://help.air.inc/en/articles/9091659-when-i-tag-an-asset-or-file-on-air-do-the-versions-i-stack-get-the-same-tags-added)
- [How do I edit the profile image for a board?](https://help.air.inc/en/articles/9114326-how-do-i-edit-the-profile-image-for-a-board)
- [Is there a character limit for tags on Air?](https://help.air.inc/en/articles/9631179-is-there-a-character-limit-for-tags-on-air)
- [What data is included when I recover deleted content?](https://help.air.inc/en/articles/3397289-what-data-is-included-when-i-recover-deleted-content)
- [Can I recover deleted assets?](https://help.air.inc/en/articles/9061244-can-i-recover-deleted-assets)
- [I accidentally deleted a board or content from my workspace. Can I get it back?](https://help.air.inc/en/articles/10471693-i-accidentally-deleted-a-board-or-content-from-my-workspace-can-i-get-it-back)
- [I deleted a board but need the content that was within. Where can I find the content?](https://help.air.inc/en/articles/10471716-i-deleted-a-board-but-need-the-content-that-was-within-where-can-i-find-the-content)
- [Can I recover multiple items at once?](https://help.air.inc/en/articles/10492402-can-i-recover-multiple-items-at-once)
- [Can I restore deleted items without edit access?](https://help.air.inc/en/articles/10492408-can-i-restore-deleted-items-without-edit-access)
- [I removed an item from a location. Can I restore moved items?](https://help.air.inc/en/articles/10492413-i-removed-an-item-from-a-location-can-i-restore-moved-items)
- [My recovery window expired for an item I deleted from my workspace. Can I still get it back?](https://help.air.inc/en/articles/10492422-my-recovery-window-expired-for-an-item-i-deleted-from-my-workspace-can-i-still-get-it-back)
- [Can I upload or apply tags in bulk to my content on Air?](https://help.air.inc/en/articles/11464292-can-i-upload-or-apply-tags-in-bulk-to-my-content-on-air)
- [Why can’t I move items between boards?](https://help.air.inc/en/articles/11521212-why-can-t-i-move-items-between-boards)
- [Can I permanently delete items from Recently Deleted before the recovery window ends?](https://help.air.inc/en/articles/12747064-can-i-permanently-delete-items-from-recently-deleted-before-the-recovery-window-ends)
- [Can I see who created a board?](https://help.air.inc/en/articles/12747613-can-i-see-who-created-a-board)
- [How can I find out how many files are in a board?](https://help.air.inc/en/articles/14696193-how-can-i-find-out-how-many-files-are-in-a-board)

## Sharing Content

- [I'm watching a video on Air and the quality setting is 'Auto'. How does this get determined?](https://help.air.inc/en/articles/9028458-i-m-watching-a-video-on-air-and-the-quality-setting-is-auto-how-does-this-get-determined)
- [What file types can I custom export from Air?](https://help.air.inc/en/articles/9034796-what-file-types-can-i-custom-export-from-air)
- [How can I prevent certain people from modifying or accessing my workspace content?](https://help.air.inc/en/articles/9134936-how-can-i-prevent-certain-people-from-modifying-or-accessing-my-workspace-content)
- [Can I sync my content on Air to another cloud storage tool like Google Drive or Dropbox?](https://help.air.inc/en/articles/11404504-can-i-sync-my-content-on-air-to-another-cloud-storage-tool-like-google-drive-or-dropbox)
- [If I move a board with a share link, does the share link still work?](https://help.air.inc/en/articles/11427001-if-i-move-a-board-with-a-share-link-does-the-share-link-still-work)
- [Is there a limit to how many people can view a shared link?](https://help.air.inc/en/articles/11428142-is-there-a-limit-to-how-many-people-can-view-a-shared-link)
- [Can I share links with unlimited visitors on the free plan?](https://help.air.inc/en/articles/11428729-can-i-share-links-with-unlimited-visitors-on-the-free-plan)
- [Do I need to make a separate link for each file I want to share with someone?](https://help.air.inc/en/articles/11428786-do-i-need-to-make-a-separate-link-for-each-file-i-want-to-share-with-someone)
- [I am a Commenter on my team's workspace. Can I create share links?](https://help.air.inc/en/articles/11464392-i-am-a-commenter-on-my-team-s-workspace-can-i-create-share-links)
- [What metadata is included when I 'Save to Workspace' from a public link?](https://help.air.inc/en/articles/12987116-what-metadata-is-included-when-i-save-to-workspace-from-a-public-link)

## Personalizing Air

- [When can I expect to receive my digest email?](https://help.air.inc/en/articles/8793005-when-can-i-expect-to-receive-my-digest-email)
- [I'm not receiving notifications about share link downloads and I'm the creator. How do I turn on share link download notifications for a board?](https://help.air.inc/en/articles/8793010-i-m-not-receiving-notifications-about-share-link-downloads-and-i-m-the-creator-how-do-i-turn-on-share-link-download-notifications-for-a-board)
- [I want to receive some notifications but not others. How can I set my notification preferences?](https://help.air.inc/en/articles/8793016-i-want-to-receive-some-notifications-but-not-others-how-can-i-set-my-notification-preferences)
- [Can I have multiple Air accounts?](https://help.air.inc/en/articles/8959090-can-i-have-multiple-air-accounts)
- [How do I change the sort order for a view?](https://help.air.inc/en/articles/9016057-how-do-i-change-the-sort-order-for-a-view)
- [Can I save my custom sort order?](https://help.air.inc/en/articles/9016062-can-i-save-my-custom-sort-order)
- [Can I view a board's share link with kanban view?](https://help.air.inc/en/articles/9045520-can-i-view-a-board-s-share-link-with-kanban-view)
- [How can I change the quick filters beneath the 'Search all assets & files' field?](https://help.air.inc/en/articles/9270003-how-can-i-change-the-quick-filters-beneath-the-search-all-assets-files-field)
- [How do I edit my board cover?](https://help.air.inc/en/articles/12241298-how-do-i-edit-my-board-cover)
- [I changed my board thumbnail or cover in error. Can I revert to the previous selection?](https://help.air.inc/en/articles/12241247-i-changed-my-board-thumbnail-or-cover-in-error-can-i-revert-to-the-previous-selection)

## Account + Workspace Settings

- [How do I know what my access level is?](https://help.air.inc/en/articles/8776807-how-do-i-know-what-my-access-level-is)
- [What's the difference between a user that has a workspace role and one that has none?](https://help.air.inc/en/articles/8776814-what-s-the-difference-between-a-user-that-has-a-workspace-role-and-one-that-has-none)
- [Can I delete a user?](https://help.air.inc/en/articles/8776819-can-i-delete-a-user)
- [I saw a notification on Air this morning. Why was the same notification in my email digest this afternoon?](https://help.air.inc/en/articles/8793009-i-saw-a-notification-on-air-this-morning-why-was-the-same-notification-in-my-email-digest-this-afternoon)
- [How do I switch to another workspace?](https://help.air.inc/en/articles/3397129-how-do-i-switch-to-another-workspace)
- [What is the difference between an account and a workspace?](https://help.air.inc/en/articles/3397119-what-is-the-difference-between-an-account-and-a-workspace)
- [I created my Air account using Google or Apple. How can I log in with a username and password instead?](https://help.air.inc/en/articles/8977659-i-created-my-air-account-using-google-or-apple-how-can-i-log-in-with-a-username-and-password-instead)

## Air Flow

- [What happens if I edit synced files on my computer?](https://help.air.inc/en/articles/9415047-what-happens-if-i-edit-synced-files-on-my-computer)
- [Can multiple people in my workspace have the Air desktop app installed?](https://help.air.inc/en/articles/9420459-can-multiple-people-in-my-workspace-have-the-air-desktop-app-installed)
- [My files appear “flattened” or all in one folder after syncing with Air Flow](https://help.air.inc/en/articles/12773298-my-files-appear-flattened-or-all-in-one-folder-after-syncing-with-air-flow)

## Air For Enterprise

- [Can I use Air for social media scheduling?](https://help.air.inc/en/articles/9002442-can-i-use-air-for-social-media-scheduling)
- [How do I read my custom migration or deduplication report?](https://help.air.inc/en/articles/15327780-how-do-i-read-my-custom-migration-or-deduplication-report)
- [How can I customize my share link settings?](https://help.air.inc/en/articles/9068195-how-can-i-customize-my-share-link-settings)
- [How do I get access to Air's API?](https://help.air.inc/en/articles/9134868-how-do-i-get-access-to-air-s-api)

## Plans + Pricing

- [How does prorated billing work at Air?](https://help.air.inc/en/articles/6189668-how-does-prorated-billing-work-at-air)
- [How is my workspace credit usage calculated?](https://help.air.inc/en/articles/14178867-how-is-my-workspace-credit-usage-calculated)
- [What do my credits pay for on Air?](https://help.air.inc/en/articles/14178909-what-do-my-credits-pay-for-on-air)
- [Do my credits roll over each month?](https://help.air.inc/en/articles/14178917-do-my-credits-roll-over-each-month)
- [I'm on an outdated Air plan, why do I have credits and how do they work?](https://help.air.inc/en/articles/14186261-i-m-on-an-outdated-air-plan-why-do-i-have-credits-and-how-do-they-work)
- [How do storage, credits, and plan limits work together?](https://help.air.inc/en/articles/14492298-how-do-storage-credits-and-plan-limits-work-together)
- [Where is my receipt?](https://help.air.inc/en/articles/3397318-where-is-my-receipt)
- [How do I know if I need to upgrade my Air subscription plan?](https://help.air.inc/en/articles/11100946-how-do-i-know-if-i-need-to-upgrade-my-air-subscription-plan)
- [What is prorated billing?](https://help.air.inc/en/articles/11729858-what-is-prorated-billing)
- [Why was my bill higher than expected?](https://help.air.inc/en/articles/11730409-why-was-my-bill-higher-than-expected)

## Apps + Integrations

- [What do I need to get started with Air for Zapier?](https://help.air.inc/en/articles/9064660-what-do-i-need-to-get-started-with-air-for-zapier)
- [Can I generate CDN links using Air's API?](https://help.air.inc/en/articles/14348549-can-i-generate-cdn-links-using-air-s-api)
- [What do I need to get started with Air for Figma?](https://help.air.inc/en/articles/10069982-what-do-i-need-to-get-started-with-air-for-figma)
- [Does Air's facial recognition work for animals?](https://help.air.inc/en/articles/11591747-does-air-s-facial-recognition-work-for-animals)