# I think I have a bug

When you need to report a bug to our team, get help fast

Written by Lauren Ford  
March 29, 2024

Here's a handy checklist to use for reporting a bug to Air's team for investigation. The more you can provide from the below list, the faster we can work on fixing the problem and getting you back on track.

⬜️ Try out the **troubleshooting steps** shared [here](https://help.air.inc/en/articles/8394626-air-is-not-working). Let us know what you tried, what worked, and what did not work.

⬜️ Share the **email login** + **workspace name** of user experiencing the issue.

⬜️ Share the **URL** the issue is occurring on. You can grab this from your browser window.

⬜️ Share **how the issue was discovered**? Include the steps taken to find the problem.

⬜️ Share a **screenshot** of the problem. If possible, make it of your entire desktop.

⬜️ Share a **screen recording** of the problem occurring. If possible also voiceover the screen recording narrating your steps as you take them.