Managing subscriptions in Air

Learn how admins can manage Air subscriptions through self-serve billing tools and support-assisted plan, contract, and payment changes

Written by Lauren Ford
Updated over 3 weeks ago

What counts as a subscription change?

A subscription change occurs anytime you adjust the parameters of your current Air plan. This includes:

• Upgrading or downgrading your overall plan tier
• Changing your billing cadence when that option is available for your plan
• Changing seat quantity on eligible fixed-member or per-member plan arrangements
• Purchasing or canceling Credit Packs where they are supported for your workspace. Self-serve Credit Packs are available for $35 per month per 1,000 monthly credits, up to 9,000 additional monthly credits.

Managing your plan in workspace settings

Most standard subscription actions can be handled directly within your workspace. By navigating to the Current Plan tab in your workspace settings, admins can view current usage, start the upgrade flow, compare plans with current credit-based pricing and available billing cadence options, continue to checkout to review charges before confirming an eligible change, or update payment details.

The Current Plan tab shows plan credits, workspace credit usage, active Credit Packs, available Credit Pack management actions, pending Credit Pack changes where applicable, and One-time gift balances when available.

Supported self-serve Credit Packs are available for $35 per month per 1,000 monthly credits, up to 9,000 additional monthly credits. Credit Pack additions use checkout, include immediate proration, and increase the subscription right away.

Credit Pack reductions and cancellations are managed from Credit Pack management modals. These changes do not receive proration and take effect at the end of the current billing cycle.

Pending Credit Pack changes can be canceled or adjusted until they take effect.

One-time gift credits are standalone credits for AI generation. They are consumed before plan credits and Credit Pack credits, do not refresh monthly, and are not managed as Credit Packs.

Workspace Owners and admins can manage billing-related actions, view full workspace credit usage, and access plan management controls. Editors can spend credits through editing activity, but they cannot control billing or purchases.

For workspaces on current paid plans, pricing is not billed per seat. You can add unlimited workspace users and board users, and changing a user's access level does not create a separate per-user charge. Legacy plans may follow different user-limit terms until the workspace is moved to a current paid plan.

The Current Plan tab is the best place for admins to review the selected workspace's actual plan terms, usage details, limits, current credit balance, refresh timing, and any plan-management actions available to the workspace.

When to contact support

Many subscription actions are available in workspace settings, but some billing, legacy-plan, contract, and user-management changes depend on your workspace setup and require help from Air. Contact us if:

• You need a contract change, custom billing arrangement, or add-on that is not shown in your Current Plan or billing area.
• You have questions about a legacy plan, including how credit usage applies before or after migration to a new plan.
• A reset date, storage meter, or legacy cap is missing, unexpected, or different from current plan marketing.
• You want to confirm API-related plan eligibility or determine which plan best fits your needs.
• You want guidance on broader subscription options that are handled through sales or customer success consultation.
• You need help with a user-management or access change that is not available in workspace settings or depends on your workspace's setup.
• A plan-management or billing option you expect to use is not visible in settings.
• You want to confirm your final recurring rate after prorated or support-assisted changes have settled.

If an option isn't visible in the Current Plan area or upgrade modal, your current plan structure may require a manual adjustment from our end. Just message us using the chat bubble below or email help@air.inc, and we'll help with the change.

A staff-granted One-time gift credit balance does not change your subscription price and does not affect non-credit pricing models.

Understanding billing adjustments

On legacy plans, previous user-limit terms may still apply until the workspace is moved to a current paid plan.

If your workspace is on a legacy customer arrangement, only AI generation is metered with credits. Your legacy plan terms still apply. Moving to a current plan fully migrates the workspace to a credit model, where storage, AI enrichment, and AI generation all count against your monthly credit balance.

Because Air subscriptions are billed upfront, eligible self-serve upgrades and Credit Pack additions collect the prorated amount during checkout and apply right away. Credit Pack reductions and cancellations are not prorated and apply at the end of the current billing cycle.

Credit refresh follows your workspace's monthly cycle and does not necessarily happen when payment is collected or when an invoice appears.

The checkout preview invoice shows the prorated amount due for the change and the new plan cost, while the recurring renewal amount is reflected later in Current Plan or future invoices.

Final invoice completion can lag briefly while tax calculation finishes, so charge visibility may not appear fully instantaneous.

Other invoice activity can still include your standard recurring plan charge plus any separate billing adjustments tied to your workspace changes.

Where related tasks live

Looking for a specific billing or subscription task? Here is where you can find and manage them:

• Invoices and receipts: Admins can access and download past invoices directly from the Invoices tab in workspace settings.
• Payment method updates: Keep your billing details current by updating your payment method in the Current Plan tab.
• Plan changes: Review your current plan details, credit usage, and available upgrade options in the Current Plan tab.
• Cancellations and downgrades: Follow How do I cancel my Air subscription? to review available cancellation steps. If the option is not visible in the Current Plan tab, the change is support-assisted.
• Plan consultation and contract changes: Contact Air directly for plan consultation, contract amendments, and plan or billing arrangements that are not managed in settings.

If a paid workspace is canceled or downgraded, the workspace remains available on the free plan. Existing assets stay in place, and exporting or downloading existing content remains available, but paid-plan capabilities end.

What happens when your workspace reaches zero credits?

For workspaces on current plans, reaching zero credits blocks uploads and imports, along with new AI generation and canvas edits. You can still save canvas assets to the workspace, and any applicable credit cost is treated as overage.

Browsing assets, searching, using share links, and adding users remain available. Air also shows warning banners when your workspace reaches 90% and 100% of its monthly credit usage.

Have more questions about managing your subscription? Contact our team for help. Use the messenger chat on the bottom right of this page or email help@air.inc for support-assisted changes. For contract amendments, plan consultation, or broader subscription questions, your Air sales or customer success contact can help.