# Air Status - Incident History ## Media processing degradation - **Date**: May 2, 2026 **Time**: 16:32 UTC **Status**: Resolved All systems are operational. - **Date**: May 2, 2026 **Time**: 15:50 UTC **Status**: Investigating We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more. ## App Unresponsive - **Date**: Nov 3, 2025 **Time**: 14:43 UTC **Status**: Resolved The app should be fully responsive and operating normally again. - **Date**: Nov 3, 2025 **Time**: 14:41 UTC **Status**: Identified We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service. - **Date**: Nov 3, 2025 **Time**: 14:33 UTC **Status**: Investigating We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible. ## AWS Outage Impacting Service - **Date**: Oct 21, 2025 **Time**: 13:25 UTC **Status**: Resolved The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected... - **Date**: Oct 20, 2025 **Time**: 19:04 UTC **Status**: Update We’re still seeing some issues with processing uploaded content, but there’s been slight improvement... - **Date**: Oct 20, 2025 **Time**: 14:33 UTC **Status**: Update AWS is still experiencing issues in its US-EAST-1 region... - **Date**: Oct 20, 2025 **Time**: 13:03 UTC **Status**: Monitoring We’re seeing delayed processing of uploaded content... ## Elevated Response Times - **Date**: Oct 7, 2025 **Time**: 18:05 UTC **Status**: Resolved The response time slowness has been resolved. - **Date**: Oct 7, 2025 **Time**: 17:52 UTC **Status**: Investigating System response times are currently degraded, causing slower performance for users... ## Application Loading Issues - **Date**: Oct 2, 2025 **Time**: 17:59 UTC **Status**: Resolved This incident has been resolved. - **Date**: Oct 2, 2025 **Time**: 17:42 UTC **Status**: Investigating We are currently investigating reports that users are unable to load the application... ## App is getting 504 Gateway timeouts - **Date**: Sep 30, 2025 **Time**: 17:45 UTC **Status**: Resolved This incident has been resolved. - **Date**: Sep 30, 2025 **Time**: 17:25 UTC **Status**: Identified The issue has been identified and a fix is being implemented. - **Date**: Sep 30, 2025 **Time**: 16:45 UTC **Status**: Investigating We are currently investigating this issue. ## Air is not responsive - **Date**: Sep 19, 2025 **Time**: 17:07 UTC **Status**: Resolved This incident has been resolved. - **Date**: Sep 19, 2025 **Time**: 15:42 UTC **Status**: Monitoring A fix has been implemented and we are monitoring the results. - **Date**: Sep 19, 2025 **Time**: 14:39 UTC **Status**: Update API services have been restored... - **Date**: Sep 19, 2025 **Time**: 14:23 UTC **Status**: Investigating We are currently investigating an issue where Air's web interface is unresponsive. ## Reindexing/Uploading Issues - **Date**: Sep 11, 2025 **Time**: 01:28 UTC **Status**: Resolved This incident has been resolved. - **Date**: Sep 11, 2025 **Time**: 01:02 UTC **Status**: Monitoring We are starting to see tasks being processed again... - **Date**: Sep 10, 2025 **Time**: 18:43 UTC **Status**: Investigating We’re currently investigating an issue where reindexing and uploading are not working... ## Application Not Loading - **Date**: Sep 9, 2025 **Time**: 20:21 UTC **Status**: Resolved The issue preventing the app from loading has been resolved... - **Date**: Sep 9, 2025 **Time**: 19:55 UTC **Status**: Investigating We’re currently investigating an issue where the app is not loading... ## Partial Outage - **Date**: Aug 28, 2025 **Time**: 18:30 UTC **Status**: Resolved A brief performance degradation was observed... ## App Slowness - **Date**: Aug 7, 2025 **Time**: 17:56 UTC **Status**: Resolved This incident has been resolved... - **Date**: Aug 7, 2025 **Time**: 14:37 UTC **Status**: Investigating We're currently investigating reports of degraded performance... ## App Unavailable Due to Database Overload - **Date**: Jun 26, 2025 **Time**: 15:16 UTC **Status**: Resolved Air is now fully operational and all issues appear to be resolved. - **Date**: Jun 26, 2025 **Time**: 15:15 UTC **Status**: Monitoring Air is coming back online with degraded performance... - **Date**: Jun 26, 2025 **Time**: 15:00 UTC **Status**: Investigating Due to database performance issues... ## Partner Tool Integration Issues - **Date**: Jun 12, 2025 **Time**: 20:48 UTC **Status**: Resolved This incident has been resolved - **Date**: Jun 12, 2025 **Time**: 18:52 UTC **Status**: Investigating We are currently experiencing technical difficulties with our partner tool integrations... ## Search Degradation - **Date**: May 8, 2025 **Time**: 15:51 UTC **Status**: Resolved Indexing delays have stabilized... - **Date**: May 8, 2025 **Time**: 15:46 UTC **Status**: Identified We’ve identified a backlog in our search indexing system... ## Temporary Processing Delays Affecting Some Services - **Date**: May 7, 2025 **Time**: 15:51 UTC **Status**: Resolved This incident has been resolved... - **Date**: May 7, 2025 **Time**: 14:35 UTC **Status**: Identified We have identified the issue and are working on a fix... ## Application Performance Slowdown - **Date**: Mar 4, 2025 **Time**: 17:07 UTC **Status**: Resolved The root cause has been identified and a fix has been implemented. - **Date**: Mar 4, 2025 **Time**: 17:04 UTC **Status**: Monitoring Our application has returned to normal operational conditions... ## Service Disruption - **Date**: Jan 2, 2025 **Time**: 15:47 UTC **Status**: Resolved The incident is resolved as the app continues to remain stable. - **Date**: Jan 2, 2025 **Time**: 15:04 UTC **Status**: Monitoring We believe we have identified the root cause... ## Login access disruption - **Date**: Dec 13, 2024 **Time**: 05:00 UTC **Status**: Resolved Login functionality has been restored... - **Date**: Dec 13, 2024 **Time**: 02:58 UTC **Status**: Update We are still experiencing service disruptions... ## Request volume spike causing app slowness - **Date**: Nov 26, 2024 **Time**: 20:51 UTC **Status**: Resolved The issue has been resolved. ## App unresponsive or slow to respond - **Date**: Oct 31, 2024 **Time**: 14:33 UTC **Status**: Resolved Immediate slowness has been resolved... - **Date**: Oct 31, 2024 **Time**: 14:31 UTC **Status**: Investigating The app is currently unresponsive or slow to respond... ## App performance degradation - **Date**: Oct 15, 2024 **Time**: 18:50 UTC **Status**: Resolved Reports of the app not loading... ## Performance degradation - **Date**: Oct 14, 2024 **Time**: 14:30 UTC **Status**: Resolved Performance degradation resulting in unexpected app behavior... ## Temporary service outage - **Date**: Jun 24, 2024 **Time**: 16:11 UTC **Status**: Resolved Air experienced a temporary performance degradation... - **Date**: May 31, 2024 **Time**: 20:26 UTC **Status**: Resolved This incident has been resolved...