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Air Status - Incident History

Date: May 2, 2026
Time: 16:32 UTC
Status: Resolved
All systems are operational.
Date: May 2, 2026
Time: 15:50 UTC
Status: Investigating
We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more.

Date: Nov 3, 2025
Time: 14:43 UTC
Status: Resolved
The app should be fully responsive and operating normally again.
Date: Nov 3, 2025
Time: 14:41 UTC
Status: Identified
We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
Date: Nov 3, 2025
Time: 14:33 UTC
Status: Investigating
We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.

Date: Oct 21, 2025
Time: 13:25 UTC
Status: Resolved
The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected...
Date: Oct 20, 2025
Time: 19:04 UTC
Status: Update
We’re still seeing some issues with processing uploaded content, but there’s been slight improvement...
Date: Oct 20, 2025
Time: 14:33 UTC
Status: Update
AWS is still experiencing issues in its US-EAST-1 region...
Date: Oct 20, 2025
Time: 13:03 UTC
Status: Monitoring
We’re seeing delayed processing of uploaded content...

Date: Oct 7, 2025
Time: 18:05 UTC
Status: Resolved
The response time slowness has been resolved.
Date: Oct 7, 2025
Time: 17:52 UTC
Status: Investigating
System response times are currently degraded, causing slower performance for users...

Date: Oct 2, 2025
Time: 17:59 UTC
Status: Resolved
This incident has been resolved.
Date: Oct 2, 2025
Time: 17:42 UTC
Status: Investigating
We are currently investigating reports that users are unable to load the application...

Date: Sep 30, 2025
Time: 17:45 UTC
Status: Resolved
This incident has been resolved.
Date: Sep 30, 2025
Time: 17:25 UTC
Status: Identified
The issue has been identified and a fix is being implemented.
Date: Sep 30, 2025
Time: 16:45 UTC
Status: Investigating
We are currently investigating this issue.

Date: Sep 19, 2025
Time: 17:07 UTC
Status: Resolved
This incident has been resolved.
Date: Sep 19, 2025
Time: 15:42 UTC
Status: Monitoring
A fix has been implemented and we are monitoring the results.
Date: Sep 19, 2025
Time: 14:39 UTC
Status: Update
API services have been restored...
Date: Sep 19, 2025
Time: 14:23 UTC
Status: Investigating
We are currently investigating an issue where Air's web interface is unresponsive.

Date: Sep 11, 2025
Time: 01:28 UTC
Status: Resolved
This incident has been resolved.
Date: Sep 11, 2025
Time: 01:02 UTC
Status: Monitoring
We are starting to see tasks being processed again...
Date: Sep 10, 2025
Time: 18:43 UTC
Status: Investigating
We’re currently investigating an issue where reindexing and uploading are not working...

Date: Sep 9, 2025
Time: 20:21 UTC
Status: Resolved
The issue preventing the app from loading has been resolved...
Date: Sep 9, 2025
Time: 19:55 UTC
Status: Investigating
We’re currently investigating an issue where the app is not loading...

Date: Aug 28, 2025
Time: 18:30 UTC
Status: Resolved
A brief performance degradation was observed...

Date: Aug 7, 2025
Time: 17:56 UTC
Status: Resolved
This incident has been resolved...
Date: Aug 7, 2025
Time: 14:37 UTC
Status: Investigating
We're currently investigating reports of degraded performance...

Date: Jun 26, 2025
Time: 15:16 UTC
Status: Resolved
Air is now fully operational and all issues appear to be resolved.
Date: Jun 26, 2025
Time: 15:15 UTC
Status: Monitoring
Air is coming back online with degraded performance...
Date: Jun 26, 2025
Time: 15:00 UTC
Status: Investigating
Due to database performance issues...

Date: Jun 12, 2025
Time: 20:48 UTC
Status: Resolved
This incident has been resolved
Date: Jun 12, 2025
Time: 18:52 UTC
Status: Investigating
We are currently experiencing technical difficulties with our partner tool integrations...

Date: May 8, 2025
Time: 15:51 UTC
Status: Resolved
Indexing delays have stabilized...
Date: May 8, 2025
Time: 15:46 UTC
Status: Identified
We’ve identified a backlog in our search indexing system...

Date: May 7, 2025
Time: 15:51 UTC
Status: Resolved
This incident has been resolved...
Date: May 7, 2025
Time: 14:35 UTC
Status: Identified
We have identified the issue and are working on a fix...

Date: Mar 4, 2025
Time: 17:07 UTC
Status: Resolved
The root cause has been identified and a fix has been implemented.
Date: Mar 4, 2025
Time: 17:04 UTC
Status: Monitoring
Our application has returned to normal operational conditions...

Date: Jan 2, 2025
Time: 15:47 UTC
Status: Resolved
The incident is resolved as the app continues to remain stable.
Date: Jan 2, 2025
Time: 15:04 UTC
Status: Monitoring
We believe we have identified the root cause...

Date: Dec 13, 2024
Time: 05:00 UTC
Status: Resolved
Login functionality has been restored...
Date: Dec 13, 2024
Time: 02:58 UTC
Status: Update
We are still experiencing service disruptions...

Date: Nov 26, 2024
Time: 20:51 UTC
Status: Resolved
The issue has been resolved.

Date: Oct 31, 2024
Time: 14:33 UTC
Status: Resolved
Immediate slowness has been resolved...
Date: Oct 31, 2024
Time: 14:31 UTC
Status: Investigating
The app is currently unresponsive or slow to respond...

Date: Oct 15, 2024
Time: 18:50 UTC
Status: Resolved
Reports of the app not loading...

Date: Oct 14, 2024
Time: 14:30 UTC
Status: Resolved
Performance degradation resulting in unexpected app behavior...

Date: Jun 24, 2024
Time: 16:11 UTC
Status: Resolved
Air experienced a temporary performance degradation...
Date: May 31, 2024
Time: 20:26 UTC
Status: Resolved
This incident has been resolved...