# Incident History ## Media processing degradation **Resolved** - This incident has been resolved. All systems are operational. *May 2, 16:32 UTC* **Investigating** - We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more. *May 2, 15:50 UTC* --- ## App Unresponsive **Resolved** - This incident has now been resolved. The app should be fully responsive and operating normally again. *Nov 3, 14:43 UTC* **Identified** - We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service. *Nov 3, 14:41 UTC* **Investigating** - We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible. *Nov 3, 14:33 UTC* --- ## AWS Outage Impacting Service **Resolved** - The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day. *Oct 21, 13:25 UTC* **Update** - We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity. *Oct 20, 19:04 UTC* **Update** - AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance. *Oct 20, 14:33 UTC* **Monitoring** - We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity. *Oct 20, 13:03 UTC* **Update** - We are continuing to work on a fix for this issue. *Oct 20, 12:58 UTC* **Identified** - We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact. *Oct 20, 12:57 UTC* --- ## Elevated Response Times **Resolved** - The response time slowness has been resolved. *Oct 7, 18:05 UTC* **Investigating** - System response times are currently degraded, causing slower performance for users. The team is actively investigating the cause and working to restore normal service levels. *Oct 7, 17:52 UTC* --- ## Application Loading Issues **Resolved** - This incident has been resolved. *Oct 2, 17:59 UTC* **Investigating** - We are currently investigating reports that users are unable to load the application. Our team is actively looking into the issue and we will provide an update as soon as we have more information. *Oct 2, 17:42 UTC* --- ## App is getting 504 Gateway timeouts **Resolved** - This incident has been resolved. *Sep 30, 17:45 UTC* **Identified** - The issue has been identified and a fix is being implemented. *Sep 30, 17:25 UTC* **Investigating** - We are currently investigating this issue. *Sep 30, 16:45 UTC* --- ## App is not responsive **Resolved** - This incident has been resolved. *Sep 19, 17:07 UTC* **Monitoring** - A fix has been implemented and we are monitoring the results. Air's web app is restored. *Sep 19, 15:42 UTC* **Update** - API services have been restored. We are seeing delays with media processing, search reindexing, and notifications which is being actively investigated. *Sep 19, 14:39 UTC* **Update** - Air's app is beginning to load for users. Uploading and notifications remains in a degraded state as Air continues implementing a fix. *Sep 19, 14:36 UTC* **Identified** - The issue has been identified and a fix is being implemented. *Sep 19, 14:33 UTC* **Investigating** - We are currently investigating an issue where Air's web interface is unresponsive. *Sep 19, 14:23 UTC* --- ## Reindexing/Uploading Issues **Resolved** - This incident has been resolved. *Sep 11, 01:28 UTC* **Monitoring** - We are starting to see tasks being processed again. Search indexing is slightly delayed, which is expected given the current processing load. While recovery has begun, we still have a backlog of tasks to reprocess and are continuing to monitor until we are fully in the clear. *Sep 11, 01:02 UTC* **Investigating** - We’re currently investigating an issue where reindexing and uploading are not working in some workspaces. Our engineering team is working to identify the cause and restore full functionality as quickly as possible. *Sep 10, 18:43 UTC* --- ## Application Not Loading **Resolved** - The issue preventing the app from loading has been resolved and functionality has been fully restored. We are continuing to monitor performance to ensure stability. *Sep 9, 20:21 UTC* **Investigating** - We’re currently investigating an issue where the app is not loading. Our engineering team is actively working to identify the cause and restore service as quickly as possible. *Sep 9, 19:55 UTC* --- ## Partial Outage **Resolved** - A brief performance degradation was observed. The issue caused slower load times and intermittent errors. *Aug 28, 18:30 UTC* --- ## App Slowness **Resolved** - This incident has been resolved, and we will continue monitoring for further issues. *Aug 7, 17:56 UTC* **Investigating** - We're currently investigating reports of degraded performance across the Air app. Users may experience slow load times, delays when searching, or timeouts when accessing certain features. *Aug 7, 14:37 UTC* --- ## App Unavailable Due to Database Overload **Resolved** - Air is now fully operational and all issues appear to be resolved. Service has been restored to normal capacity. Continued monitoring is in place to ensure stability. *Jun 26, 15:16 UTC* **Monitoring** - Air is coming back online with degraded performance. Service is partially restored but operating below normal capacity. Monitoring ongoing. *Jun 26, 15:15 UTC* **Investigating** - Due to database performance issues, the air.inc application is currently unresponsive and hanging for users. Users may experience the inability to load the application or complete normal operations. *Jun 26, 15:00 UTC* --- ## Partner Tool Integration Issues **Resolved** - This incident has been resolved. *Jun 12, 20:48 UTC* **Investigating** - We are currently experiencing technical difficulties with our partner tool integrations that may affect some Air functionality. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible. *Jun 12, 18:52 UTC* --- ## Search Degradation **Resolved** - Indexing delays have stabilized. Uploads are now processing successfully, and asset visibility should be back to normal. We’ve upgraded our search engine to prevent future issues. While we’re still monitoring for any residual errors, no user impact is expected at this time. Thanks for your patience. *May 8, 15:51 UTC* **Identified** - We’ve identified a backlog in our search indexing system that’s delaying asset visibility. We’re working to resolve the root cause and will continue to share updates. *May 8, 15:46 UTC* **Investigating** - We’re investigating delays in asset indexing that may cause uploads to temporarily disappear from boards, especially after refreshing or navigating away. Collaborators may also not see newly uploaded content. Assets are not lost and will appear once the backlog clears. We’ll share updates as we learn more. *May 8, 15:15 UTC* --- ## Temporary Processing Delays Affecting Some Services **Resolved** - This incident has been resolved, but we will continue to monitor. Previously impacted uploads will be processed. *May 7, 15:51 UTC* **Identified** - We have identified the issue and are working on a fix. You may continue to see delayed processing of your assets in uploads and imports. Any assets that have been delayed will be processed. No action is needed on your end. *May 7, 14:35 UTC* **Investigating** - We're currently experiencing technical issues affecting our background processing systems. You may notice delays in media processing for some content. Our engineering team is working to restore full functionality as soon as possible. We'll provide updates as soon as we have more information. *May 7, 14:22 UTC* --- ## Application Performance Slowdown **Resolved** - The root cause has been identified and a fix has been implemented. *Mar 4, 17:07 UTC* **Monitoring** - Our application has returned to normal operational conditions. Key system components have been stabilized, and most features function at full capacity. We are still investigating the root cause and monitoring performance. *Mar 4, 17:04 UTC* **Investigating** - We are currently experiencing temporary performance slowdowns in our application. Search functionality and application response times may be impacted. Our engineering team is actively working to optimize system responsiveness and minimize further service disruptions. *Mar 4, 16:48 UTC* --- ## Service Disruption **Resolved** - The incident is resolved as the app continues to remain stable. *Jan 2, 15:47 UTC* **Monitoring** - We believe we have identified the root cause. Login is working again and requests are succeeding. We are currently monitoring to ensure that the issue is completely resolved. *Jan 2, 15:04 UTC* **Investigating** - Air is currently experiencing a service disruption. Impact includes the inability to log in and interact with core UI functionality. We are currently investigating the root cause. *Jan 2, 14:55 UTC* --- ## Login access disruption **Resolved** - Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience. *Dec 13, 05:00 UTC* **Update** - We are still experiencing service disruptions due to the ongoing AWS outage. Our team continues to actively monitor and assess the situation. *Dec 13, 02:58 UTC* **Monitoring** - We have identified that Air's hosting service, AWS, is experiencing an outage. We are awaiting a resolution and will continue to monitor this issue. *Dec 13, 02:37 UTC* **Investigating** - We are currently investigating an issue impacting login functionality. Thank you for your patience as we work to resolve the issue. *Dec 13, 01:55 UTC* --- ## Request volume spike causing app slowness **Resolved** - The issue has been resolved. Slowness occurred between 3:28pm EST - 3:47pm EST. *Nov 26, 20:51 UTC* --- ## App unresponsive or slow to respond **Resolved** - Immediate slowness has been resolved. The root cause is being investigated and monitored to prevent reoccurrences. *Oct 31, 14:33 UTC* **Investigating** - The app is currently unresponsive or slow to respond. We are currently investigating the issue. *Oct 31, 14:31 UTC* --- ## App performance degradation **Resolved** - Reports of the app not loading. *Oct 15, 18:50 UTC* --- ## Performance degradation **Resolved** - Performance degradation resulting in unexpected app behavior. *Oct 14, 14:30 UTC* --- ## Temporary service outage **Resolved** - Air experienced a temporary performance degradation due to events that are being investigated. *Jun 24, 16:11 UTC* --- ## Temporary service outage **Resolved** - This incident has been resolved. *May 31, 20:26 UTC* **Monitoring** - Air is back online. We are closely monitoring the situation to ensure the issue is fully resolved. *May 31, 20:23 UTC* **Update** - We are continuing to work on a fix for this issue. *May 31, 20:20 UTC* **Identified** - We have identified the cause of the outage and are implementing a solution. Thank you for your understanding as we work to fix the problem. *May 31, 20:20 UTC* **Investigating** - Air is currently experiencing a temporary outage. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. *May 31, 20:13 UTC* --- ## Search outage **Resolved** - We are pleased to inform you that the issue has been resolved. The issue mainly impacted our search functionality. Thank you for your patience during this time. *Apr 25, 23:26 UTC* **Identified** - We have identified the cause of the incident impacting our search functionality and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.