Incident History

Media processing degradation

Resolved - This incident has been resolved. All systems are operational.
May 2, 16:32 UTC

Investigating - We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more.
May 2, 15:50 UTC

App Unresponsive

Resolved - This incident has now been resolved. The app should be fully responsive and operating normally again.
Nov 3, 14:43 UTC

Identified - We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
Nov 3, 14:41 UTC

Investigating - We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.
Nov 3, 14:33 UTC

AWS Outage Impacting Service

Resolved - The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.
Oct 21, 13:25 UTC

Update - We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.
Oct 20, 19:04 UTC

Update - AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.
Oct 20, 14:33 UTC

Monitoring - We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.
Oct 20, 13:03 UTC

Update - We are continuing to work on a fix for this issue.
Oct 20, 12:58 UTC

Identified - We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.
Oct 20, 12:57 UTC

Elevated Response Times

Resolved - The response time slowness has been resolved.
Oct 7, 18:05 UTC

Investigating - System response times are currently degraded, causing slower performance for users. The team is actively investigating the cause and working to restore normal service levels.
Oct 7, 17:52 UTC

Application Loading Issues

Resolved - This incident has been resolved.
Oct 2, 17:59 UTC

Investigating - We are currently investigating reports that users are unable to load the application. Our team is actively looking into the issue and we will provide an update as soon as we have more information.
Oct 2, 17:42 UTC

App is getting 504 Gateway timeouts

Resolved - This incident has been resolved.
Sep 30, 17:45 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 30, 17:25 UTC

Investigating - We are currently investigating this issue.
Sep 30, 16:45 UTC

App is not responsive

Resolved - This incident has been resolved.
Sep 19, 17:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Air's web app is restored.
Sep 19, 15:42 UTC

Update - API services have been restored. We are seeing delays with media processing, search reindexing, and notifications which is being actively investigated.
Sep 19, 14:39 UTC

Update - Air's app is beginning to load for users. Uploading and notifications remains in a degraded state as Air continues implementing a fix.
Sep 19, 14:36 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 19, 14:33 UTC

Investigating - We are currently investigating an issue where Air's web interface is unresponsive.
Sep 19, 14:23 UTC

Reindexing/Uploading Issues

Resolved - This incident has been resolved.
Sep 11, 01:28 UTC

Monitoring - We are starting to see tasks being processed again. Search indexing is slightly delayed, which is expected given the current processing load. While recovery has begun, we still have a backlog of tasks to reprocess and are continuing to monitor until we are fully in the clear.
Sep 11, 01:02 UTC

Investigating - We’re currently investigating an issue where reindexing and uploading are not working in some workspaces. Our engineering team is working to identify the cause and restore full functionality as quickly as possible.
Sep 10, 18:43 UTC

Application Not Loading

Resolved - The issue preventing the app from loading has been resolved and functionality has been fully restored. We are continuing to monitor performance to ensure stability.
Sep 9, 20:21 UTC

Investigating - We’re currently investigating an issue where the app is not loading. Our engineering team is actively working to identify the cause and restore service as quickly as possible.
Sep 9, 19:55 UTC

Partial Outage

Resolved - A brief performance degradation was observed. The issue caused slower load times and intermittent errors.
Aug 28, 18:30 UTC

App Slowness

Resolved - This incident has been resolved, and we will continue monitoring for further issues.
Aug 7, 17:56 UTC

Investigating - We're currently investigating reports of degraded performance across the Air app. Users may experience slow load times, delays when searching, or timeouts when accessing certain features.
Aug 7, 14:37 UTC

App Unavailable Due to Database Overload

Resolved - Air is now fully operational and all issues appear to be resolved. Service has been restored to normal capacity. Continued monitoring is in place to ensure stability.
Jun 26, 15:16 UTC

Monitoring - Air is coming back online with degraded performance. Service is partially restored but operating below normal capacity. Monitoring ongoing.
Jun 26, 15:15 UTC

Investigating - Due to database performance issues, the air.inc application is currently unresponsive and hanging for users. Users may experience the inability to load the application or complete normal operations.
Jun 26, 15:00 UTC

Partner Tool Integration Issues

Resolved - This incident has been resolved.
Jun 12, 20:48 UTC

Investigating - We are currently experiencing technical difficulties with our partner tool integrations that may affect some Air functionality. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible.
Jun 12, 18:52 UTC

Search Degradation

Resolved - Indexing delays have stabilized. Uploads are now processing successfully, and asset visibility should be back to normal. We’ve upgraded our search engine to prevent future issues. While we’re still monitoring for any residual errors, no user impact is expected at this time. Thanks for your patience.
May 8, 15:51 UTC

Identified - We’ve identified a backlog in our search indexing system that’s delaying asset visibility. We’re working to resolve the root cause and will continue to share updates.
May 8, 15:46 UTC

Investigating - We’re investigating delays in asset indexing that may cause uploads to temporarily disappear from boards, especially after refreshing or navigating away. Collaborators may also not see newly uploaded content. Assets are not lost and will appear once the backlog clears. We’ll share updates as we learn more.
May 8, 15:15 UTC

Temporary Processing Delays Affecting Some Services

Resolved - This incident has been resolved, but we will continue to monitor. Previously impacted uploads will be processed.
May 7, 15:51 UTC

Identified - We have identified the issue and are working on a fix. You may continue to see delayed processing of your assets in uploads and imports. Any assets that have been delayed will be processed. No action is needed on your end.
May 7, 14:35 UTC

Investigating - We're currently experiencing technical issues affecting our background processing systems. You may notice delays in media processing for some content. Our engineering team is working to restore full functionality as soon as possible. We'll provide updates as soon as we have more information.
May 7, 14:22 UTC

Application Performance Slowdown

Resolved - The root cause has been identified and a fix has been implemented.
Mar 4, 17:07 UTC

Monitoring - Our application has returned to normal operational conditions. Key system components have been stabilized, and most features function at full capacity. We are still investigating the root cause and monitoring performance.
Mar 4, 17:04 UTC

Investigating - We are currently experiencing temporary performance slowdowns in our application. Search functionality and application response times may be impacted. Our engineering team is actively working to optimize system responsiveness and minimize further service disruptions.
Mar 4, 16:48 UTC

Service Disruption

Resolved - The incident is resolved as the app continues to remain stable.
Jan 2, 15:47 UTC

Monitoring - We believe we have identified the root cause. Login is working again and requests are succeeding. We are currently monitoring to ensure that the issue is completely resolved.
Jan 2, 15:04 UTC

Investigating - Air is currently experiencing a service disruption. Impact includes the inability to log in and interact with core UI functionality. We are currently investigating the root cause.
Jan 2, 14:55 UTC

Login access disruption

Resolved - Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience.
Dec 13, 05:00 UTC

Update - We are still experiencing service disruptions due to the ongoing AWS outage. Our team continues to actively monitor and assess the situation.
Dec 13, 02:58 UTC

Monitoring - We have identified that Air's hosting service, AWS, is experiencing an outage. We are awaiting a resolution and will continue to monitor this issue.
Dec 13, 02:37 UTC

Investigating - We are currently investigating an issue impacting login functionality. Thank you for your patience as we work to resolve the issue.
Dec 13, 01:55 UTC

Request volume spike causing app slowness

Resolved - The issue has been resolved. Slowness occurred between 3:28pm EST - 3:47pm EST.
Nov 26, 20:51 UTC

App unresponsive or slow to respond

Resolved - Immediate slowness has been resolved. The root cause is being investigated and monitored to prevent reoccurrences.
Oct 31, 14:33 UTC

Investigating - The app is currently unresponsive or slow to respond. We are currently investigating the issue.
Oct 31, 14:31 UTC

App performance degradation

Resolved - Reports of the app not loading.
Oct 15, 18:50 UTC

Performance degradation

Resolved - Performance degradation resulting in unexpected app behavior.
Oct 14, 14:30 UTC

Temporary service outage

Resolved - Air experienced a temporary performance degradation due to events that are being investigated.
Jun 24, 16:11 UTC

Temporary service outage

Resolved - This incident has been resolved.
May 31, 20:26 UTC

Monitoring - Air is back online. We are closely monitoring the situation to ensure the issue is fully resolved.
May 31, 20:23 UTC

Update - We are continuing to work on a fix for this issue.
May 31, 20:20 UTC

Identified - We have identified the cause of the outage and are implementing a solution. Thank you for your understanding as we work to fix the problem.
May 31, 20:20 UTC

Investigating - Air is currently experiencing a temporary outage. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
May 31, 20:13 UTC

Search outage

Resolved - We are pleased to inform you that the issue has been resolved. The issue mainly impacted our search functionality. Thank you for your patience during this time.
Apr 25, 23:26 UTC

Identified - We have identified the cause of the incident impacting our search functionality and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.